Terms & Conditions

Delivery Policy

A local delivery fee of $10.00 will be added to each order, for each address. For same day order, an extra $5.00 will be added. (For deliveries outside our local delivery area, Richmond, this fee may vary.)

U.S. orders must be received before 12:00 noon in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

International orders require a $100 minumum order and a $35 delivery fee.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

We are unable to make deliveries after 6PM. Deliveries requested on this day will be delivered the following business day.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed. Delivery of orders in a difficult weather (Storm, heavy of snow) cannot be guaranteed.

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

US and other provinces must order 24 hours before required delivery.

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.